MakerWall FAQ

Shipping

If I place my order now, when will I get my MakerWall?

Orders will be shipping starting November 29, 2021 in the order they were received. Lead times are on each product page, and your expected lead time will be in your confirmation email. Shipping times with carriers can vary between 2-7 business days.

How long will shipping take during the holiday season?

Shipping varies by location, and is usually 2-7 business days. Keep an eye out for your shipping confirmation email which will have the tracking number.

Can my order be rushed for the holiday? 

Unfortunately, at this time we cannot guarantee an earlier production or ship date. However, if something changes we will be sure to notify you through the email you provided!

Installation

What tools are needed for installation?

Tools needed for installation are a power drill, tape measure (included), pencil, and drivers (included) for the various hardware (included).

Tools helpful for installation are a stud finder, level (included), 3/16” Drill Bit (included), and Pin Nail (included).

What if I need to hire a handyman?

We will be working to provide a detailed description of the process so that you can get a fair quote from your local handyman.

What if my walls are not flat or plumb?

The backboard will be made out of 9mm Baltic birch plywood (about 3/8 in). As such, it is lightweight and bendable, and should be able to bend to match almost any wall.

What if there is a power outlet in the way of where I want to install my backboard?

We are looking to create an optional Power Outlet Cutout Kit, but currently the MakerWall will need to be installed above or to the side of the outlet.

How do I ensure a secure installation?

We recommend that each batten be securely screwed into at least two studs. There are a few key indicators that this has been successfully accomplished that we will include with the installation instructions.

How high should I install the backboard above the ground?

The installation height can be determined using a few simple principles, an explanation of which we will include with the installation instructions.

Care & Upkeep

How do I clean my slotboard set?

For finished surfaces, we recommend a slightly damp cloth and a mild cleaner. For unfinished edges, we recommend using 220 grit sandpaper.

What will happen if my child climbs up my slotboard set?

We understand that children love to explore their environment. As such, in addition ensuring a secure installation, we will be designing each attachment to strength requirements that acknowledge this reality. The maximum weight capacities will be clearly messaged at the time of purchase, and will be included with the installation guide.

What if I get water on my slotboard set?

Wood, by its very nature, is designed to literally suck up water. That's how trees drink. And in order to be able to offer the Slotboard Creative Space at an accessible price, we are not finishing the edges with a waterproof finish, but are instead sanding all touchable edges to a smooth burnish. As such, we do not recommend using water on your Slotboard Creative Space.

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